Claims Adjuster – London Market (Marine, Energy & PFR)
Leeds
Opportunities available across Marine, Energy & Professional/Financial Risks
We have an exciting opportunity with a global insurer to handle London market claims. The role is based in their new city centre office in Leeds, right next to the train station, and works closely with the London Market Claims Managers across Marine, Energy, & Professional/Financial Risks.
The Opportunity
These roles will see you handling higher volume, lower‑value claims, forming a vital part of Markel’s Claims Value Proposition. You’ll be aligned to one of the specialist lines but will collaborate widely across the team and London Market partners.
Whether you already have early claims experience or are looking to build London Market exposure, this is a fantastic development opportunity offering real progression and hands‑on responsibility.
Key Responsibilities
- Managing your own portfolio of London Market claims from first notification to settlement
- Triaging, diarising and reviewing cases, applying Markel’s reserving and claims philosophies
- Updating in-house and London Market systems with accuracy and attention to detail
- Building trusted relationships with brokers, (re)insureds, third‑party providers, and co‑insurers
- Monitoring performance of TPAs, lawyers, adjusters and raising issues where needed
- Collaborating with internal teams including Underwriting, Actuarial and Outwards Reinsurance
- Providing insights, trends and input into monthly/quarterly reporting
- Playing an active role in shaping improvements, processes, and team initiatives
Skills & Experience
Must‑haves
- Previous claims experience (commercial insurance preferred)
- Strong communication and relationship‑building skills
- A proactive approach to problem‑solving and continuous improvement
- Good organisational skills with the ability to prioritise effectively
- Confidence using Microsoft Office and willingness to learn new systems
Nice‑to‑haves
- Understanding of the London Market or relevant claims systems
- Experience handling Marine, Energy (inc. Renewables), or PFR claims
- Ability to analyse claims data and identify key trends
- A collaborative mentality and eagerness to contribute ideas
