Avencia are partnered with a well-established insurer who are looking to recruit into their Renewals Connect team based in Leeds. This is an excellent opportunity to be part of a team with a real focus on career progression and development, with support for CII qualifications.
The successful candidate will be someone who takes ownership, builds credibility with brokers, and brings a proactive, solutions-focused mindset.
Key responsibilities
- Underwriting renewals and mid-term adjustments within your authority and company guidelines
- Delivering a responsive, professional service via Acturis, email, and phone
- Prioritising renewal activity to meet deadlines and maximise retention
- Proactively following up with brokers to secure and grow business
- Identifying upsell and cross-sell opportunities within the renewal book
- Monitoring broker activity and sharing insights with your Team Leader
- Handling incoming calls promptly and professionally
- Building strong relationships with brokers and internal teams, particularly Technical colleagues in Leeds
- Contributing to team initiatives, projects, and continuous improvement
Skills & experience
- Previous insurance experience, with sound underwriting or technical knowledge
- Strong communication skills and confidence in dealing with brokers
- Excellent attention to detail and numerical accuracy
- Ability to work effectively in a fast-paced, team-oriented environment
- Good IT skills (MS Office essential; Acturis helpful but not required)
- Studying towards or willing to study for CII qualifications
- A proactive, positive attitude with a focus on service and relationship building
