Markel
The Special Projects Team (SPT) is responsible for managing all claims classified as legacy – that is, discontinued business lines that have been formally transferred to SPT. Each year, newly discontinued classes of business are reviewed for potential transfer, with decisions based on broker and client expectations, claims complexity, geographical factors, available expertise, and overall team capacity. In limited cases, certain claims may remain managed within their original divisions.
The SPT’s purpose:
- To deliver strategic oversight and day-to-day management of MINT’s legacy portfolio under a streamlined structure.
- To drive the proactive closure of dormant claims.
- To identify and pursue commutation opportunities that optimise outcomes for MINT and its stakeholders.
As of September 2025, SPT manages approximately 5,000 direct and reinsurance claims spanning multiple classes of business, including Marine, Aviation, Motor, Accident & Health, Property, Banks Liability, and Italian Public Officials, among others – with claims dating from the 1992 Year of Account onward. Both standard and complex losses are handled in-house by SPT without reliance on a separate volume claims function.
Business Unit Overview:
The Claims department aim to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer focused, nimble and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works with the underwriting team in order to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients.
Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
What you’ll be doing:
- Assist with the management of claims emanating from the SPT portfolio with a particular focus on casualty lines with a lean towards professional indemnity and financial lines claims
- Manage and report on key watchlist claims including attendance at market meetings and liaison with the market and counsel where required
- Ensure accurate claims management including reserving philosophy and diary management to pro-actively monitor and drive claims performance
- Identify, monitor, and report on key complex losses to senior management and actuarial department. Including identifying any additional losses to be monitored via the watch-list
- Assist with the management of all SPT claims as and where required.
- Drive, facilitate and deliver a customer focused approach to claims which is measurable through: speed of service and open, honest and personable communications with all brokers and (re)insureds
- Provide high quality commentary on the weekly movements, monthly and quarterly reports to your management reporting line, highlighting significant new notifications, claim trends or developments
- Represent Markel at broker and client meetings promoting the Markel Style and MINT Claims Philosophy
- Carry out any required claim audits and have oversight of the outcome, actions arising and ensuring these are followed up appropriately, actioned and documented.
Our must haves:
- Have a working knowledge of the claims environment and be an experienced claims practitioner with relevant London Market experience
- Be customer focused, in particular to understand the importance of the quality, clarity and speed of service delivery
- Experience handling direct and reinsurance claims as well as having strong negotiation skills
- Professional and comfortable in representing the company at market and client meetings
- Be a team player and be adaptable to multiple classes of business
- Embrace, demonstrate and drive the MINT claims philosophy of being “The most customer focused, nimble and value adding claims team in the market”.
- Have strong written and spoken communication skills in the English language
Who we are:
Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
Avencia Consulting are an RPO who provide a recruitment service to our client Markel International.
What’s in it for you?
* A great starting salary plus annual bonus & strong benefits package…
* 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
* Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
* There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
